Frequently Asked Questions

How Can We Help?

We’ve pulled some of the most frequently asked questions and compiled them into one place. Should you have any other questions that we may have missed, contact us and we will do our best to help you.

I don’t have my insurance card with me, can I still receive treatment?

Certainly! We can either direct bill your insurance company or provide with a receipt for reimbursement if you have your insurance policy and group number, as well as the insurance company's name. To ensure that we have accurate information for billing purposes, we will also need your first and last names, as well as your date of birth.

What is your new patient procedure?

We are delighted that you have chosen our clinic for your healthcare needs.

To ensure that we provide you with the highest quality of care, we kindly request that you complete our confidential client form using the link provided in the email we have sent you. If you have insurance, please provide us with your information so that we can verify your coverage.

How much will my copayment be?

Unfortunately we are unable to provide you with information regarding your copayment as it is contingent upon your insurance plan and provider. To obtain this information, you may either undergo the direct-billing process or contact your insurance company's customer service department.

What is your cancellation policy?

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. You may leave us an email, call us or leave a text message or Kakao Talk message.

If we do not hear from you within this time frame, and you do not keep your appointment, you will be charged 50% of the full cost of the treatment as booked. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “package plan” or gift certificate; otherwise, it must be paid in full prior to your next treatment.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.); therefore, your therapist may make an exception to the above policies on those rare occasions.

LATE ARRIVAL: If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be construed by us that you are a “no-show”, and that time slot will automatically become available for someone else.

Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Do you have parking stalls?

We offer ample parking space for all our clients who are checking in. The parking area is situated at the front of the building.